As I have mentioned in my very first blog post, I had done my studies about Adwords, and I was trying to use it, learning it from scratch.

Frankly speaking, up until today, I have not yet got the time to start my very first Adwords campaign.

But never mind about that, because I am going to update as many blog post as possible, before I start to venture into another category (such as the Adwords stuff) in the internet world.

Also mentioned in my first blog post, I was initially being attracted to IX Web Hosting’s budgeted hosting plan, which furthermore well furnished their sales effort with free advertising credits from Google & Yahoo, upon signing up with one of their hosting packages.

However, I am now a happy customer of DowntownHost.com

You might be feeling surprise, on why I have changed my mind and not to use IX Web Hosting.

Despite of those big web space, huge data transfer rate, multiple domains in a hosting package, free domain with hosting package, I wasn’t feeling comfortable with the live support department of IX Web Hosting.

It seems like they were outsourcing their support system to other company(ies), and probably in some other countries too. Why am I saying like this ?

During my chat sessions with several of their live support representatives, they seems to be located in another country, not in the United States (Well, I happened to ask for their locations).

A person like me, who is not really good or knowledgeable in the web hosting industry, would of course need a lot of support (fast and precise is always a better choice), in case there is any emergency case occurs.

It is much more critical, if you are residing in a country that has a huge time difference with the web hosting service provider’s company.

I am living in a country, which its time zone is UTC +8, whereas the time zone for DowntownHost.com is UTC -6, that is to say, we are actually being separated quite far from each other.

This is where, a very good supportive system (preferably a 24 X 7 support system) should be put into first priority consideration, when I am choosing for a good web hosting service.

The other reason that I have made to avoid using IX Web Hosting at that moment, was actually the way they were promoting their services.

For example, the given price for a hosting plan is $6 per month.

When I have finally made my decision to purchase the package, it turned out that I can only purchase at the rate of $6 per month, if I were to subscribe to the 2-years-billing-cycle .

Or else, I would have to pay $7 per month for the 1-year-billing-cycle.

Honestly, I was quite disappointed with that, at that particular moment.

First and foremost, I do not have the spare money in my debit card to subscribe for the service at a higher rate than which it was being promoted, at that moment (I was so thankful that I wasn’t able to subscribe to it), followed by the way they were promoting the services.

Yes, it did tell me eventually, that I have to pay a higher rate than the rate which was being promoted, unless I was going to subscribe for the 2-years-billing-cycle.

But I feel like I have been fooled around, and the time wasted on viewing the hosting package back and forth, for about several days (It was a good experience though, at least I’ve learnt my lesson).

In a nutshell, I am not happy with their oblique marketing method.

I have then done some research on the topic of ‘web hosting services’ through the internet, for another 3 days.

I came across to several web hosting companies, some of them were having the marketing method which is similar to the IX Web Hosting, but at least they did noted in the promotional area, that the cheapest rate will only be available if you are going to subscribe for a longer period of billing cycle.

Personally, I am OK with those kind of method, because they have at least noted down at their promotional page (not at the subscription confirmation page where you have finally made your decision that you want to subscribe for the service), which at least they are not wasting your time.

Several days of information-gulping has changed my point of view about choosing a supercheap/ultracheap company as my hosting service provider.

Eventually, I had chose to be hosted at DowntownHost.com.

Their support is so great (I hope that will remain as their core of their business). They are not only giving me response, but they are giving me the solution at the same time, whenever I have any question or request with them.

I understand that things can be happened anywhere, I mean undesirable things, things that we don’t really hope to be happened.

When there’s nothing happen, you can’t actually determine whether the company is having such a great support.

When things happen, such as any disaster or problem that might hit the company, that is the time, where you can actually observe how the company treat/handle various kind of things/problems.

In my humble opinion, I think that any person who is like me, which is not a web hosting savvy person that knows how to use the web hosting services (not to mention about the configuration of the web hosting stuff), any support from the hosting provider, is still the most important thing that the person should be seeking for.

If anyone thinks that they are good enough to know most of the things about how a web hosting process works, what kind of problem might occurs, and what kind of thing they should be aware of, so as to avoid any unhappy things to happen between themselves and the hosting provider, they might as well try to go for the web hosting company which is offering a cheaper service fee, and which their support might not be that great.

Example of ‘undesirable situation’ that might be happened, you can refer to this article, which is about the worst experience that a webmaster has had with a web hosting company.

In another case, take a look at the video below, which is about an ‘undesirable’ phenomenon that had happened to one of the HUGE hosting + registrar company.

End of Part 1, Please be back to check for Part 2